About Us

The NSPCC is the leading children's charity fighting to end child abuse in the UK and Channel Islands. They children who have been abused to rebuild their lives, protect those at risk, and find the best ways of preventing abuse from ever happening.

ChildLine is a service provided by the NSPCC. It is the UK's free 24 hour helpline for children and young people in danger or distress. Volunteers take calls about a wide range of problems, but the most common are abuse (physical, mental and sexual), bullying, serious family problems, worries about friends' welfare, and teenage pregnancy. Where possible, ChildLine aims to help children to help themselves by encouraging them to discuss the options that may improve their situation.

About your role

Volunteer Counsellor - The purpose of the ChildLine Counsellor (Call Taker) role is to provide services to children and young people contacting the helpline by telephone and via the ChildLine website. This involves trained volunteers responding to children and young people in a variety of ways depending on how they have chosen to access the service. Before starting in this role you will take part in 11 weeks of training as well as receiving ongoing support during your volunteering.

Email Counsellor - As a volunteer email counsellor, you'll join a team of dedicated volunteers to listen and answer every young person contacting Childine. They are receiving an increasing number of queries via email and this role is vital for helping children and young people in need to access support in ways that suit them. You'll need to be the kind of person who: is a good communicator, can identify and deal with stress appropriately, is able to engage and empathise with people and the problems or concerns they may have and has a good level of IT skills or is willing to learn. Before starting this role you will be given a full day of training as well as ongoing support during your volunteering.

For a full role description, please click on the ‘Register Your Interest’ button below and fill out the form stating you are interested in this role, and Mary from the Student Volunteer Centre will e-mail it to you. 


For both roles – Childline ask for a weekly commitment of one 4.5 hour shift for a period of at least one year.

How to find us



Application process

To apply simply look below and click on 'Register Your Interest', please specify which role you are interested in.

We will then contact you with the relevant information such as the application process and contact details, then the fantastic people at ChildLine will guide you through until you are volunteering!

Other information

Training provided

Expenses covered by ChildLine

Ongoing support & supervision

Application process can take up to 6 weeks

DBS required/provided by ChildLine

(Please specify which role you are interested in)

Contact Details

Student Volunteer Centre (SVC)

UoN Students' Union

C Floor, Portland Building

University Park,

Nottingham, NG7 2RD


0115 846 8750



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