UoNSU Service Standards Framework

Covering everything you need to know about our standards and commitments to you, our members, as well as everything our customers need to know – whether they're within or outside of the University.


We use and share the results of opinion polls. But that's not all. We'll also tell you about any changes within the SU, and keep you updated with the progress on any queries you might have.

Comment, complain, compliment

Getting in touch with us is easy, and we're always keen to hear when things are good – as well as when they're not so good.


We're committed to communicating the way you want us to:

We share accurate, relevant information with you

We make sure you know who to contact and that you can get involved, make change and find support when you need to.

Treating you right

Whether online or in person, our staff are professional, friendly, helpful and follow processes correctly; we'll always treat you fairly and with respect.

Customer expectation

Help us by:

Giving us the same courtesy you would expect yourself

Being respectful

Responding to emails in a timely fashion

Providing us with enough notice when you want us to do work for you.