Your Students’ Union is changing...

Who are we?

Your Students’ Union is at the heart of University life. We're a brilliant, vibrant community 34,000 strong and proudly independent from the University. We're first-year students and PhDs, elected student officers and SU staff, volunteers and pioneers. And we're here to represent you.

What is Union Refresh?

Portland Building is the home of the SU, and it's getting a facelift. It won't just look amazing - it's also the start of a new Union experience for everyone: an SU shaped by you.

But how do we know what you want? Well, we’ve run surveys, workshops and forums, listening to thousands of you to find out what you love about your Students’ Union, and what you feel needs to be better.

Here's what you said:

  • We need to be clear about who we are and what we do
  • We need to make our SU more inclusive
  • We need to be proud and celebrate our successes

You spoke, we listened. So from the signs around our campuses to the emails we send, your Students’ Union brand will reflect you and your experiences.

And it’s not all about how we look; Union Refresh covers everything else too. You’ve probably already noticed the changes in Portland Building (they’re pretty hard to miss), but we’re working on your services too, as well as your online experience. There’s so much more to come, but we’ll keep you updated right here. 

Portland Redevelopment

Portland Redevelopment

Portland Building is all about you. It’s a space about students, for students, where you can access all key SU and University services.

But it hasn’t always been like this. Back in 2013, and following years of discussion, the Students’ Union Officers worked to convince senior University staff that an excellent Union building would help students have a better time here – and that it would benefit the University overall.

To demonstrate just how great a new SU building could be, the then-Activities Officer and SU President took the Vice-Chancellor and other senior managers to see the Students’ Unions of Leeds and Sheffield. It was inspiring, and following more discussion, the University Executive Board agreed to invest £15m in Portland to create a brilliant building for students.

Latest News Find out more

Brand Development

Brand Development

Our new brand is just the start of the story. It’s our identity – how we look and how we sound – whether that’s in print, online, or throughout the building. And it helps tie your SU experience together. 

You’ve probably seen it around the building, helping you Get Involved, Make Change and Find Support. But there’s much more to come, so we’ll need you to carry on working closely with us.

Customer Experience

Customer Experience

This bit is all about you. The Students’ Union is yours, after all, and your experience is just as important as how we look and the way we sound. And we want to make sure we get it right.

That’s why we’re taking a long, hard look at the services we deliver, freshening them up and improving our customer service. All so we can help make sure your University experience is as good as it can be.

View our Service Standards Framework

Our Strategy

Our Strategy

The future is right around the corner, and we need to know where we’re heading so we can focus on the areas that are important to us all.

Together, we’ve created a strategy that will take us from 2018 to 2023 and help us become one of the most successful unions in the country, as well as making sure you get the best-possible university experience. 

Find out more